Privacy Policy

This Privacy Policy explains how “Tokyo House” (hereinafter “we”) uses and protects the information that you provide when using our website (https://tokyohouse.ge).

We are committed to ensuring that your privacy is protected. Any information by which you can be identified when using our website will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes.

1. What Type of Information We Collect

We may collect the following types of personal data:

• Identification data: First and last name.
• Contact information: Phone number and email address. This data is necessary for quick user identification and communication.
• Delivery data: Exact address and location, which is essential for safe and timely order delivery.
• Payment details: We do not store your full bank card details. Transactions are completed through secure banking payment systems.
• Other information: Relevant to customer surveys and/or special offers.

2. Why We Collect This Information and How We Use It

We request this information to better understand your needs and provide you with high-quality service, specifically for the following reasons:

• To process orders and ensure delivery to your address.
• To improve our products and services.
• For internal record-keeping and statistical purposes.
• For promotional purposes: We may periodically send promotional emails about new products, special offers, or other information we think you may find interesting using the email address you have provided.
• For market research purposes: From time to time, we may contact you by email or phone to improve our website according to your interests.

3. Sharing Data with Third Parties

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.
However, to provide our services effectively, we may share essential minimum information (such as name, phone number, and address) with our partners, such as delivery service providers/couriers.

4. Security

We place great importance on protecting the personal data associated with our customers. We use modern technical and organizational security measures to prevent unauthorized access, loss, or disclosure of data.
Access to your personal account is controlled by the email and password you choose, and data is stored on secure servers.

5. Cookies

Our website uses cookies to improve the user experience. A cookie is a small file stored on your device that helps us analyze web traffic and remember your preferences (for example, maintaining products added to the shopping cart). You can manage or disable cookies through your browser settings.

6. Data Retention Period

We retain your personal data only for as long as necessary to achieve the purposes defined in this policy or to comply with requirements established by applicable law.

7. Your Rights and Controlling Your Personal Information

In accordance with Georgian and international legislation, you have the right to:

• Request information about what data we process about you.
• Request the correction of incorrect or incomplete information.
• Request the deletion of your personal data (“the right to be forgotten”) if it is no longer necessary for the purposes for which it was collected.
• Choose to restrict the collection or use of your personal information.
• Opt-out of the use of your information for direct marketing purposes at any time. If you have previously agreed, you can change your mind at any time by emailing us at: contact@tokyohouse.ge.

If you believe that any information we are holding on you is incorrect, incomplete, or if your rights are being violated, please contact us as soon as possible. We will promptly take appropriate measures.

8. Contact Information

In case of any questions or requests, please contact us:

• Website: https://tokyohouse.ge
• Email: info@tokyohouse.ge